REPORTS TO: Director of Property Management or Portfolio Director
Responds to tenant needs and coordinates with maintenance staff to resolve problems.
Maintains positive relationships and high retention levels with all tenants.
Responds to all problems and concerns and ensures compliance with rules and regulations.
Interacts regularly with property owners to ensure that objectives are being met.
Ensures both landlords and tenants comply with lease terms, to include landlord obligations, certificates of insurance, rent increases, options granted to tenants, etc.
Anticipates and responds to owner’s needs and concerns.
Preparation of accurate, timely and complete reports.
Supports the planning, budgeting and control of operating and capital expenditures.
With Supervisor oversight, preforms calculation of special billings, CAM reconciliations, pass-through expenses, etc.
With Supervisor oversight, prepares annual budgets, forecasts, management plans, monthly performance reports, and variance reports.
Approves all invoices to be paid in relation to a property.
Addresses complaints and resolves problems.
Responds to after-hours/emergency calls in a timely manner.
Performs regular inspections of properties.
Coordinates annual (or other periodic) inspections of building systems, to include fire/sprinkler/life safety, elevators, roofs, security/entry systems, mechanical, electrical, plumbing systems, etc.
Recommends and directs alterations, maintenance and reconditioning of property as necessary.
Contracts for vendor services and supervises as required.
Oversees and manages tenant improvements and capital improvements.
Coordinates tenant move-ins and move-outs, and walk-through spaces with tenants.
Oversees the collection of rent, payment of expenses, compliance with lease terms and preparation of all required legal notices.
Participates in civic and business organizations.
Attends BOMA and/or IREM programs and activities.
Conducts and maintains relationships with key clients/tenants, industry and trade associations, representatives of government, public service organizations, customers, and vendors as necessary in the overall management of the property.
EDUCATION and EXPERIENCE:
Minimum of one year of related experience and/or training in commercial property management
CERTIFICATES and/or LICENSES:
Active real estate license preferred
Ability to effectively respond to sensitive issues, complex inquiries or complaints from clients, co-workers, supervisor, and/or management
Ability to make effective presentations on general topics to an internal department, large group of employees, clients, and/or management
Requires some knowledge of financial terms and principles
Ability to forecast and prepare budgets
Ability to solve problems and deal with a variety of options in varying situations.
Requires advanced analytical and quantitative skills
OTHER SKILLS and/or ABILITIES:
Must have excellent customer service approach to property owners and tenants
Must be able to deal effectively with vendors, associates and brokers
Must be highly proficient with Microsoft Word and Excel
Must be able to perform in a fast-paced, deadline-oriented, ever-changing environment
As required by workload demands, must be available to work before or after typical business hours
About Lee & Associates Charleston
Lee & Associates is the Charleston, SC market's premiere provider of comprehensive real estate solutions serving a select clientele with: • Extensive expertise in Office, Retail and Industrial real estate • The most complete line of commercial real estate services • Decades of combined experience in the Charleston commercial real estate market Lee & Associates provides brokerage, development and property management with a firm commitment to customer service. We get to know each client's business and specific needs. And we meet those needs with discipline, integrity and a genuine commitment to success. In everything we do, Lee & Associates places "People First, Properties Second."