The Field Services Representative performs the day to day services within their assigned region. Responsibilities in this position include performing and completing roof inspections, performing specialized tasks to resolve problems, and providing weekly activity reports within the region. Field work involves Low and Steep Slope roof types. Participate in training and meetings when directed.
Responsible for prioritizing, scheduling and performing warranty, guarantee and complaint inspections within area of assigned responsibility without direct supervision. Additional responsibilities include such key duties as:
60% Perform roofing site inspections as directed. 20% Assist in problem resolution, complaints and provide proper written communication to GAF and GAF owners/customers. 20% Provide technical assistance to internal and external business partners as directed.
Completing Inspections: • Traveling to neighboring areas to complete roof inspections as assigned and directed • Prioritizing open inspection requests to formulate a productive schedule • Completing Commercial and Residential Roof inspections including: o Start ups o Interims o Finals • Completing leak and complaint inspections as assigned • Completing timely reports for all completed inspections
Technical knowledge/skills: • Understand and comply with GAF Safety requirements • Possess a strong working knowledge of GAF products and procedures • Possess strong computer skills related to GAF software systems as applicable • Sound general knowledge of commercial and residential buildings, essential, on-going • Knowledge of roofing related products and their installation method, essential, on-going • Good attention to detail critical is for inspections
General Knowledge/skills: • Strong communication skills, both verbal and written critical for reports. Critical for advancement. • Ability to work toward team goals and provide solutions • Strong interpersonal and customer relationship management skills • Time management skills; ability to prioritize multiple activities and commitments • Ability to lift heavy equipment and materials, ladders, etc.
Required Qualifications • Minimum of High School Diploma or GED equivalent: Required • 5+ years of roofing experience: Required
Preferred Qualifications • Associate’s Degree or Bachelor’s degree in a related field is preferred
Travel Requirements: up to 20%
Internal Number: 8971
GAF, founded in 1886, is a $3 billion company with 3,200 employees and is a leader in the building materials industry. As America's largest roofing manufacturer, GAF has built a strong and solid product and customer franchise driven by continuous product innovation and through finding ways to better serve and connect with its customers. GAF has sustained a strong financial and operating performance over the past several years, driven from its leading capabilities, strong culture, and a business that is only partly dependent on economic cycles in the construction industry.
Labeled the best in quality and most-recommended by our customers, GAF believes that employees remain our greatest strength and best competitive advantage. Build your future as we build the American dream - one roof at a time.